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What does the Limited Warranty cover?
For products purchased from authorized third party retailers, those store or retail warranties and return policies supersede this warranty and should be pursued before contacting Downlite. Contact place of purchase before starting Warranty Claim.
During the Warranty Period, DOWNLITE will repair or replace products or parts of a product that prove defective because of improper material or workmanship, under normal use and maintenance.
The Limited Warranty DOES NOT cover:
In the event of a defect, it is at DOWNLITE’s discretion, to provide a repaired or replacement item, subject to the customer’s completion of the Warranty Claim list below.
How to proceed with Warranty Claim:
Your Contact Information:
Proof of Purchase:
Once we receive all the above information, the warranty review process will begin. We will evaluate your claim and ask for more details as needed. If deemed that the item is required to be returned to us, someone will provide you with the information to do so.
Do Not Return Item to DOWNLITE until requested to do so. Any unauthorized return will not be accepted. It is the customer’s responsibility to pay for postage on the return.
Please allow 4-6 weeks for claim process to be completed.